Network Engineering & Technology, with assistance from users, has found the issue with Mac Lion and Safari with Mason's wireless services. For more information, and instructions, please go to the Mac Lion Help page.
Mason has implemented an electronic system called Student Network Access Protection (SNAP). SNAP has been designed to help ensure that your computer is prepared to safely connect to the Mason Network. The system will ensure that your computer does not have any targeted worms, viruses, or trojan horses and is configured to Mason's standard level of computing security.
The SNAP system does not violate your privacy or scan the content of your files. To learn more about what the system specifically does, you may want to read the Update Tool function overview. The Frequently Asked Questions document can answer most general questions. Here is a list of the Supported Client types by Operating System.
Your computer will have limited access to the network and Internet until it has successfully completed the SNAP process. If you have additional questions about this system please contact the ITU Support Center at 703-993-8870.
Mason security guidelines require the use of the University standard Symantec Endpoint package on computers connected to the Mason network. If you do not have the University standard package installed, SNAP will provide a link to it. You may also click here and download either the 32 or 64 bit Un-Managed client (this will open a new browser window) for your system.
Prior to beginning this process you will need to uninstall any non-standard anti-virus software and temporarily disable any firewall software/pop-up blockers on your computer. Examples of common anti-virus software include McAfee, Norton, Trend Micro, etc. Failure to uninstall your non-standard anti-virus software may cause your computer to crash.
For help uninstalling your anti-virus software, please read How To Uninstall Software. Please return to this page after you have completed your software removal, disabled your firewall, and rebooted your computer.
To view screen shots of a SNAP installation go to the SNAP Quick Start Guide page. We are also working with Connect2Mason to have information for SNAP provided on their websites and forums.
Mason does not currently support wireless printers on the Mason Wireless network. If you have a printer that is not ethernet cable, please use a USB cable to attach to the printer. If you have a printer that is capable of wireless printing, please turn off the wireless mode if possible so it does not interfere with the wireless signal in your area.