Frequently Asked Questions

Overview This automated service was developed to help users achieve a minimum level of software security and to reduce the severity of computer virus outbreaks.

What is SNAP?

Computer viruses and worms that spread through the Mason network are becoming an increasingly significant computer security problem. For several years, Mason has provided free anti-virus software for all students, faculty and staff to help curb this problem. In addition, other processes and systems are being developed to further enhance network security.

SNAP replaces MUST as the next generation in the ITU's efforts to help provide a safer networking environment. The system was developed to help reduce users' vulnerability to these types of security threats. Many users still choose unsafe computing practices. Unsafe practices include:

  • not running antivirus software on a constant basis,
  • not configuring Microsoft Windows to perform automatic updates,
  • opening attachments that are from unknown parties, and
  • accepting cookies that allow others to use their machines.

What about my privacy?

This system does not perform any actions other than those stated on this website and does not return any personal information about your computer that would violate your privacy. It does help you meet the goals and objectives of Mason's Responsible Use of Computing Policy.

How does it work?

When a user connects to the network, the network system will authenticate the user and computer. Windows computers will then run an Update Tool to ensure the computer meets Mason's minimum security requirements. If the computer does not meet the minimum security level the system will:

  • Ensure that the automatic Windows Update feature is enabled and running daily,
  • Verify that Anti-Virus software is installed and configured for daily updates, and
  • Verify that critical patches, such as the Microsoft MS03-039 (RPC) patch, are applied to your system.

No system can guarantee your computer is safe from viruses, worms and trojan horses. This system is a tool to help reduce the known risk(s).

Mac and Linux users will be asked to download a non-permanent Java client that will allow your computer to connect to SNAP. This client will need to remain active for you to have full bandwidth for your connection.

Gaming platforms/Ipod/WiFI devices: System owners will need to either contact the Support Center or complete the Request For Network Device Registration to register the MAC address of their system. Once this is done, internet access via the gaming platform will be allowed by SNAP.

How often will I be required to go through this process?

In the case of computers, each time the computer is logged into the Residence Hall network, the system will be checked. Gaming platforms, and browserless systems, will be exempt from the checking once registered with the Support Center (you will need to provide your MAC address).

Individual users may be required to take additional steps if their computer is identified as a security risk. An example of this would be a system that is sending SPAM or is reported to have violated copyright protection laws. If this occurs you will receive instructions on how to resolve the problem and regain your network connection.

How long does the process take?

This process can take a few minutes or a few hours depending on factors such as:

  • the number of worms identified on your computer,
  • the absence of critical patches, and
  • your computer's processing power.

Can I run a server in the Residence halls?

Yes, however, you will need to register your server with the Support Center so that we have all of the contact information for your system. Keep in mind that if your server starts to cause a problem on the network, it will be blocked until such time as you can prove the issue has been resolved.

What OS will agent or agentless support?

The list of supported Operating Systems and clients can be found on the SNAP Supported Client List page. At this time, Mason is working with our vendor to get new platforms and browsers supported as quickly as possible, however, early adopters may not be supported by this system initially. Once Mason has agreed to support a system, we will work to have the appropriate patches made to SNAP. Beta test systems will NOT be supported.

What are the time outs on the wireless system?

Depending on what role you are assigned, the wireless will log you out. If the user is compliant, the timeout is 8 hours. If the user is not compliant,(windows xp sp1 for example), the user will be logged out every 30 mins. If the user closes the log in page, they will be logged out in 30 mins. If the user is using an iPhone, iPad, iTouch or iPod, the timeout is 4 hours.

SNAP
Other Resources

Please contact the ITU Support Center with any questions or concerns.

(703) 993-8870 · support@gmu.edu